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FAQ

Welcome to G&G Arcade's FAQ! Your one-stop resource for everything about our custom arcade cabinets, shipping, warranty, and support.

  • Our Design Process:
    Where classic arcade authenticity meets modern customization 1. Initial Consultation Understanding your vision Game selection & configuration Space planning 2. Cabinet Design Professional-grade materials 2 or 4-player configurations Ergonomic control layouts 3. Customization Custom graphics & artwork LED lighting systems Premium components 4. Design Review Detailed mockups Revision rounds Final approval ⏱️ Timeline: 4-6 weeks from order to completion, ensuring meticulous attention to every detail.
  • What's the starting price?
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  • What components do you use?
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  • Do you offer financing?
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  • How do you design your arcade cabinets?
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  • Can I request a custom theme?
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  • Custom artwork available?
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  • LED vs LCD marquee options?
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  • What encoder boards do you use in your cabinets?
    We use PACTO Tech Incorporated encoder boards in our arcade cabinets. These high-quality boards deliver reliability and seamless compatibility with modern gaming setups. Here's a breakdown: Models Used: PACTO Tech 2-Player Encoder Board: Perfect for two-player setups, delivering smooth, responsive inputs. PACTO Tech 4-Player Encoder Board: Optimized for four-player cabinets, ensuring precise control for all players. Key Features: X-Input Support: Works seamlessly with modern PC gaming platforms. Low Input Lag: Delivers precise, real-time responsiveness for competitive play. Plug-and-Play: Simple setup with minimal configuration needed. These boards create an authentic arcade experience with reliable performance. Need technical details or help with configuration? Just ask!
  • Are your cabinets compatible with emulators like LaunchBox and RetroArch?
    Are your cabinets compatible with emulators like LaunchBox and RetroArch? Yes, our arcade cabinets are fully compatible with popular emulation software, including LaunchBox and RetroArch. Here's how they work together: LaunchBox: Organizes and launches multiple emulators through a single interface. Features a user-friendly visual layout for easy game browsing and selection. RetroArch: Acts as a unified platform for various emulation cores. Offers centralized control mapping for multiple systems. Integrates perfectly with our cabinets' PACTO Tech encoder boards and control configurations. Key Compatibility Features: Plug-and-Play Ready: All cabinets with PC purchases come pre-configured for both platforms. Pre-Mapped Controls: Control layouts work immediately with both emulators' default settings. Expandable: Easily add more emulators and game libraries to expand your retro gaming collection.
  • Need help with your cabinet? Check our detailed guides:
    Regular Maintenance Guide Cleaning Instructions Component Testing Calibration Steps
  • How much does shipping cost?
    Shipping costs are calculated based on: • Weight: Standard cabinet is approximately 300 lbs • Delivery Location: Within continental U.S. • Shipping Method: White-glove delivery via Beltmann Integrated Logistics Final costs are provided during checkout or quote request.
  • Do you ship internationally?
    Currently, we only deliver within the continental United States (excluding Alaska and Hawaii). For international customers, we can work with your chosen freight forwarder and provide all necessary documentation.
  • Specs
    Cabinet Dimensions Hardware Specifications Software Compatibility
  • Cabinet Dimensions
    Cabinet Dimensions Two-Player Arcade Cabinet: Height: 71 inches Width: 38 inches Depth: 30¼ inches Control Panel Width: 38 inches Control Panel Depth: 17½ inches Base Height: 37½ inches Four-Player Arcade Cabinet: Height: 77½ inches Width: 48 inches Depth: 32 inches Control Panel Width: 48 inches Control Panel Depth: 21½ inches Base Height: 37 inches Additional Notes: Both cabinets are engineered for optimal stability and player comfort. Dimensions may vary slightly with custom modifications.
  • Support Options:
    📱 Phone: 434-442-6992 📧 Email: greg@ggarcade.net 💬 Live Chat: Available during business hours (Monday – Friday, 9:00 AM – 5:00 PM EST) For after-hours support, please send us a message through email and we'll respond on the next business day.
  • Our arcade cabinet warranty covers the following components:
    Computer: The mini PC is included in your build. Joysticks and Buttons: All joysticks (including Happ Competition-style sticks) and buttons (both standard and LED Blinky). Encoder Boards: PACTO Tech encoder boards for controller inputs. Display: The included TV or monitor (32-inch for 2-player cabinets, 43-inch for 4-player cabinets). Internal Wiring and Components: All internal wiring and essential components needed for proper operation.
  • Warranty Exclusions:
    The warranty does not cover accidental damage, misuse, or unauthorized modifications. Extended warranties are not currently available.
  • Return Policy:
    All returns subject to 20% restocking fee. Example: $2,680 purchase = $536 fee $2,144 refund amount Need help with your order? Contact us via live chat or email!
  • Ordering Process:
    Visit ggarcade.us Browse and customize your cabinet Add to cart and review selections Enter shipping details Choose payment method: Affirm Financing - Monthly payments PayPal Credit Credit/Debit Card
  • We're here to assist! Contact us through:
    📱 Phone: 434-442-6992 📧 Email: greg@ggarcade.net 💬 Live Chat: Available during business hours
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